Frequently Asked Questions

Answers to common questions about our courier services and policies

How do I track my shipment?

You can track your shipment in real-time using the tracking number provided in your confirmation email. Simply enter the number on our tracking page to see the current status and location.

What are your delivery timeframes?

Delivery times vary depending on the service chosen and destination. Typically, domestic shipments take 1-3 business days, while international deliveries can take 5-10 business days.

Can I change the delivery address after shipping?

Yes, address changes are possible if the package has not yet been dispatched. Contact our support team immediately to update your delivery information.

What should I do if my package is lost or damaged?

If you suspect your package is lost or arrives damaged, please report it to us within 48 hours. We will investigate and assist with claims or replacements as per our policy.

Do you offer insurance for shipments?

Yes, optional shipment insurance is available to cover loss or damage. You can add insurance during checkout based on the declared value of your goods.